qk44 Privacy Policy — Your Data, Your Rights

1 Who We Are

This Privacy Policy is issued by qk44 (referred to throughout this document as "qk44", "we", "us", or "our"), the operator of the online betting and casino platform accessible at qk44.io (the "Platform" or "Site").

qk44 offers sports betting (including cricket markets covering the BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures), live casino games, slot games, and related services to players located across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

For any privacy-related queries, concerns, or requests, you can reach us at: [email protected] (plain text — not a clickable link) or via our 24/7 Live Chat support on the Platform.

2 Data We Collect

2.1 Information You Provide Directly

When you register an account, use our services, or contact our support team, qk44 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, gender.
• Contact Data: Email address, mobile phone number, residential address (including division, district, and postal code).
• Account Credentials: Username and hashed password (passwords are never stored in plain text).
• Verification Documents: Copies of government-issued ID (National ID card, passport, or driving licence), proof of address documents, and in some cases selfies or video verification for liveness checks during KYC.
• Financial Data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), deposit and withdrawal transaction records, and account balance history.
• Communications Data: Records of live chat conversations, support emails, and any other messages you send to qk44.

2.2 Information Collected Automatically

When you visit the qk44 Site or use the Platform, we automatically collect certain technical data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage Data: Pages visited, features accessed, games played, bet history, session duration, clicks, scroll depth, and navigation patterns within the Platform.
• Log Data: Server logs recording access timestamps, error reports, and API call records.
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 6.

2.3 Data from Third Parties

In limited circumstances, qk44 may receive personal data about you from third-party sources, including:

• Payment providers (bKash, Nagad, Rocket, Upay) who confirm the status and reference details of deposit and withdrawal transactions.
• Identity verification and KYC service providers who assist in authenticating documents and checking against fraud or sanctions databases.
• Fraud prevention and anti-money-laundering screening services.

In all such cases, qk44 confirms that third parties have a lawful basis for sharing data with us before incorporating it into our records.

3 How We Use Your Data

qk44 uses the personal data we collect for the following specific purposes:

• Account management: Creating, maintaining, and securing your player account, including verifying your identity during registration and subsequent logins.
• Service delivery: Processing bets, settling casino game rounds, crediting winnings, and providing you with a fully functional betting and gaming experience across cricket, slots, live casino, and other categories.
• Payment processing: Handling deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and other supported payment methods; reconciling transaction records; and managing currency (BDT / ৳) accounting.
• KYC and regulatory compliance: Verifying that you meet the minimum age requirement of 21 years, confirming your identity, and carrying out anti-money-laundering (AML) checks in accordance with applicable compliance obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: Responding to your queries, complaints, and requests via Live Chat and email, and maintaining records of support interactions for quality assurance and dispute resolution.
• Responsible gaming: Monitoring gambling behaviour to identify indicators of problem gambling, applying deposit limits or cooling-off periods where requested, and processing self-exclusion requests.
• Platform improvement: Analysing aggregated usage data to understand how players navigate the Site, identify technical issues, and prioritise product improvements.
• Communications: Sending transactional communications (e.g., deposit confirmations, withdrawal notifications, password reset emails) and, where you have opted in, promotional communications about bonuses and new features.

qk44 does not use your personal data for automated profiling that produces significant legal effects concerning you, beyond the fraud-detection and responsible gaming monitoring described above.

4 Legal Basis for Processing

qk44 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and qk44 — for example, operating your player account, processing payments, and settling bets.
• Legal obligation: Processing required for qk44 to comply with applicable legal and regulatory obligations, including KYC/AML verification, fraud prevention reporting, and record-keeping requirements.
• Legitimate interests: Processing that serves qk44's legitimate business interests — including fraud detection, platform security, customer support, and service improvement — provided those interests are not overridden by your fundamental rights and interests.
• Consent: Where no other legal basis applies and we rely on your explicit consent — for example, sending you promotional or marketing communications. You may withdraw consent at any time by contacting our support team or updating your communication preferences within your account settings.

5 Sharing Your Data

5.1 Service Providers

qk44 shares personal data with trusted third-party service providers who assist us in operating the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay), KYC and identity verification providers, fraud screening services, cloud hosting and infrastructure providers, and customer support tooling providers. All such service providers are contractually bound to process your data only as instructed by qk44 and to maintain appropriate security standards.

5.2 Legal and Regulatory Disclosure

qk44 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of qk44, its users, or the public. This includes disclosures made in connection with fraud investigations, AML reporting obligations, or legal proceedings.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of qk44's business, your personal data may be transferred to the acquiring entity as part of the transaction. In such a case, you will be notified via the Site or by email and your data will continue to be processed in accordance with this Privacy Policy or an updated policy issued by the acquiring entity.

5.4 No Sale of Data

qk44 does not sell, rent, license, or otherwise transfer your personal data to third parties for their own independent marketing, advertising, or commercial purposes. Any data sharing is strictly limited to the purposes described in this Section 5.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function properly, work more efficiently, and provide information to the site operator. qk44 uses cookies and similar technologies (such as local storage and session storage) to deliver and maintain our Platform's functionality.

6.2 Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that maintain your logged-in state, security tokens, and cookies that remember your language and display preferences. These cannot be disabled without affecting platform functionality.
• Analytical cookies: Used to understand how players interact with the Site — which pages are visited most, where users drop off, and how long sessions last. This data is used in aggregated form to improve the Platform. qk44 uses privacy-respecting analytics tools that do not share data with advertising networks.
• Functionality cookies: Remember your preferences such as your preferred payment method display or your responsible gaming limit settings, to provide you with a more personalised experience on return visits.

6.3 What We Do Not Use

qk44 does not use third-party advertising cookies, retargeting pixels, social media tracking pixels, or any cookies that track your browsing activity across other websites for the purpose of serving you targeted advertisements outside of qk44.io.

6.4 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the Platform — for example, you may not be able to remain logged in to your account. You can find guidance on managing cookies for the most common browsers at their respective support pages.

7 Data Retention

qk44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. Our standard retention practices are as follows:

• Active account data: Retained for the full duration of your account relationship with qk44.
• KYC and identity verification records: Retained for a minimum of five (5) years from the date of account closure, in accordance with standard AML and financial record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Technical and usage logs: Retained for up to twelve (12) months and then aggregated or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period thereafter to demonstrate consent compliance.

Upon expiry of the relevant retention period, qk44 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

8 Data Security

qk44 implements a range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive personal and financial data stored in our databases.
• Access controls restricting access to personal data to qk44 staff and contractors who have a genuine operational need for it, governed by role-based permissions.
• Password hashing using industry-standard one-way hashing algorithms — qk44 never stores passwords in plain text and cannot retrieve your password if you lose it.
• Regular security assessments to identify and remediate vulnerabilities in our Platform infrastructure.
• Incident response procedures to detect, assess, and respond to data security incidents in a timely and organised manner.

While qk44 takes data security seriously and applies commercially reasonable protections, no platform can guarantee absolute security against all possible threats. You play an important role in protecting your own account by choosing a strong password, enabling two-factor authentication where available, and keeping your login credentials confidential.

If you suspect that your qk44 account has been accessed without your authorisation, or if you become aware of any potential data security incident, please contact our support team immediately via Live Chat or at [email protected].

9 Your Rights

As a qk44 player, you have the following rights in relation to the personal data we hold about you:

• Right of access: You have the right to request a copy of the personal data qk44 holds about you, along with information about how it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update basic account information directly within your account settings.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right may be limited where we are required to retain data for legal compliance reasons (e.g., AML record-keeping).
• Right to restrict processing: You have the right to request that we limit the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease sending promotional communications promptly.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact our support team via Live Chat or at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect the security of your data.

10 Children & Minors

qk44 strictly prohibits access to and use of its Platform by persons under the age of 21 years. We do not knowingly collect personal data from individuals under 21. If you are under 21, you must not register an account, make a deposit, or place a bet on qk44.

If qk44 becomes aware that an account has been registered by, or that personal data has been collected from, a person under the age of 21, we will take immediate action to close the account, delete the associated personal data where legally permissible, and forfeit any balance in accordance with our Terms & Conditions.

If you believe that a minor may have registered an account on qk44, please contact us immediately at [email protected] or via Live Chat so that we can investigate and take appropriate action without delay.

11 Third-Party Links

The qk44 Platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) or game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Where the Platform facilitates connections to third-party services, those services operate under their own independent privacy policies, which qk44 does not control.

qk44 is not responsible for the privacy practices, data handling, or security measures of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with, including your chosen mobile payment provider. This Privacy Policy applies solely to personal data collected and processed by qk44 in connection with qk44.io.

12 Changes to This Privacy Policy

qk44 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform functionality. The date of the most recent revision is always displayed at the top of this page.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — qk44 will notify registered users via email or by displaying a prominent notice on the Platform at least 7 days before the changes take effect. For minor or clarificatory updates, the revised policy will be published on this page without a specific notification.

Your continued use of the qk44 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you should cease using the Platform and request account closure in accordance with our Terms & Conditions.

13 Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way qk44 handles your personal data, please get in touch through any of the following channels:

• Live Chat: Available 24/7 directly on the qk44 Platform — average response time 2–5 minutes.
• Email: [email protected] (plain text — not a clickable link).
• Coverage area: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur & Mymensingh.

When submitting a data-related request or complaint, please include your registered account username and a clear description of your query so that our team can locate your records and respond efficiently. We aim to acknowledge all privacy-related requests within 2 business days and to resolve them within 30 calendar days.